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Patient Concerns or Complaints

Patient Advocacy

The staff at Yuma Regional Medical Center takes great pride in treating every patient in a caring, skillful and respectful manner. If, however, you or a family member are ever dissatisfied with any of our services, employees or facilities, we ask that you take the following steps so that we can respond to your concerns as quickly as possible.

First, voice your concerns to the nurse who is providing your care. If your concern involves your nurse, or if your nurse is unable to resolve the problem, dial "0" from your hospital room (or 928-344-2000 from outside the hospital) and ask to speak with the Resource Coordinator for your hospital unit. Resource Coordinators are on staff 24 hours a day. Another option would be to ask to speak with the Administrative Hospital Supervisor on duty. They are also available around the clock to assist with any urgent concerns you may have. If you are calling Monday through Friday from 8 a.m. to 5 p.m., you can ask to speak with the Nursing Unit Director or a representative from the Office of Patient Experience.

If, after voicing your concerns to the appropriate YRMC staff, your issue has still not been resolved, we ask that you file a grievance by contacting:  

YRMC Care Advocacy Office

Phone: 928-336-2002 or 928-336-2357

Email:careadvocate@yumaregional.org or by sending a letter to:

The Care Advocate, Department of Spiritual Care and Care Advocacy

Yuma Regional Medical Center
2400 S Avenua A
Yuma Arizona, 85364

 

The Care Advocate will work with you and/or your family members to fully address the issues surrounding the hospital care and services you received. They will make every effort to resolve your issue and will let you know in writing that they did. If you need to contact the Care Advocate after regular business hours, you may leave a message via phone or email requesting that a Care Advocate contact you as soon as possible.

The Care Advocacy Office will acknowledge your grievance within 7 workdays after it is received. After our investigation, we will let you know what actions we took on your behalf to resolve your grievance. If you are still not satisfied, you may request that the Care Advocate submit your grievance to the YRMC Grievance Committee. The Grievance Committee will respond to you in writing within one week of completing its investigation.

We would appreciate the opportunity to address your grievance, in doing so, we also learn to provide better service. However, you may at any time submit your grievance to the Arizona Department of Health Services, Office of Healthcare Licensure, 150 N. 18th Avenue, Suite 450, Phoenix, Arizona, 85007. Phone: (602) 3643030 https://app.azdhs.gov/ls/online_complaint/MEDComplaint.aspx

Patient Satisfaction is Our Ultimate Goal

The YRMC staff is dedicated to making your hospital experience as positive as it can be. You can be assured that we will take every step necessary to resolve your concerns.

 

 


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