Interpreter services are available during all hours, 7-days a week, at no cost to our patients or families. When you call us or come in for your appointment, we will communicate with you in the language you are most comfortable with.
Yuma Regional Medical Center (YRMC) has trained and competent Spanish medical interpreters, Sign language interpreters, and translation services to accommodate our patients and family members who have limited proficiency in English or are deaf or hard of hearing. In addition, YRMC contracts with Arizona Licensed American Sign Language interpreters for deaf or hard of hearing patients. Interpreters are available in both clinical and non-clinical settings.
Under the Americans with Disabilities Act and Title VI of the Civil Rights Act of 1964, hospitals are required to provide effective means of communication for patients and their companions who have limited proficiency in English and are deaf or hard of hearing.
The Office for Civil Rights (OCR) of the US Department of Health and Human Services (HHS) has a longstanding position in order to avoid discrimination against Limited English Proficiency persons and/or patients who have disabilities affecting hearing, vision, speech must take adequate steps to ensure that these patients receive language assistance necessary to afford them meaningful access to their services.
What services are offered?
- Spanish oral interpretation
- Over-the-phone interpretation services for over 150 languages
- America Sign Language
- Video Remote Interpreting Services for American Sign Language
- TDD / TYY Phones (telecommunications device for the deaf)
- Med-Pat hearing aid compatible phones
- Captions for the hearing impaired
- Translated documents in Spanish
Our mission is to provide quality services by decreasing barriers to health care for limited-English-proficient and hard of hearing patients and families who receive their care at YRMC.