How to enroll in MyCare
During your hospital or clinic visit, you will be issued a MyCare activation code that will enable you to log in and create your own username and password. If you were not issued an activation code during your last visit, you may call your primary care clinic to get one or ask to sign up during your next office visit.
If you have not recently visited the clinic but would like to sign up for MyCare, please visit the Yuma Regional Medical Center Health Records Desk located at the Yuma Regional Corporate Center, 399 W 32nd Street, and bring a photo identification (ID) with you. Or, you may call 928-336-7017 between 8:00 a.m. and 4:30 p.m. Monday through Friday.
MyCare Frequently Asked Questions
What is MyCare?
MyCare offers patients personalized and secure online access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyCare, you can use the Internet to:
- View visit summaries, reminders and doctors instructions
- View medications, immunizations, allergies and medical history.
- Review lab and radialogy results.
- Make an appointment with a participating physician office.
- Receive appointment reminders.
- Send secure messages to a participating physician office.
- Access trusted health information resources.
Is there a fee to use MyCare?
MyCare is a free service offered to our patients.
How do I sign up?
Patients who wish to participate will be issued a MyCare activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.
What if I don't have an activation code?
If you did not receive an activation code, visit the Yuma Regional Medical Center Health Records Desk located at the Yuma Regional Corporate Center, 399 W 32nd Street, and bring a photo I.D. with you. Or, you may call 928-336-7017 between 8:00 a.m. and 4:30 p.m. Monday through Friday.
Who do I contact if I have further questions about MyCare?
You may e-mail us at MyCare@yumaregional.org.
Your Medical Record
Can I view a family member's health record in MyCare?
Yes, you can. This is called proxy access and allows a parent (or guardian) to log into their personal MyCare account, and then connect to information regarding their family member. Spouses can also use this process to give each other permission to view their medical records. To request access to this convenient service, complete a Proxy Consent Form and return it to one of our medical facilities. You can receive a copy of this form from the Yuma Regional Medical Center Health Information Management Department at 928-336-7017 or from your health care provider.
When can I see my test results in MyCare?
Your test results are released to your MyCare account the day after they have been finalized in our system. This is generally within 1-3 days. Some results may take longer, particularly pathology and radiology results.
Why are certain test results not shared electronically via MyCare?
If you are using MyCare to reach a family member’s account, note that some results will remain blocked. On rare occasions, a particular test may be blocked or delayed pending review by a physician. We do not currently allow for the viewing of radiology images in MyCare.
If some of my health information on MyCare is not correct, what should I do?
Your MyCare information comes directly from your electronic medical record at your doctor's office. Depending upon the source of the information (hospital or clinic), you can request corrections to your electronic medical record from the Yuma Regional Medical Center Health Information Management Department at 928-336-7017 or your health care provider’s office.
If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer within 1-3 business days. Please note that MyCare should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
Can I ask questions regarding a family member from my MyCare account?
You should only ask questions about family members for which you have Proxy access. You should limit your personal MyCare account to your own health concerns. Each MyCare patient is linked directly to a health record, and it is essential that health advice and appointment requests file to the correct medical record.
Can my spouse and I share one MyCare account?
No. As noted above, only one MyCare account can exist per patient record. You can request proxy access to a patient if you need to view their information as well. For proxy access to an adult, we will need to obtain written permission from that patient.
After You Have Enrolled
I forgot my password. What should I do?
You may contact our MyCare Patient Support by email at MyCare@yumaregional.org to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Contact us at MyCare@yumaregional.org and after we verify your information, a new code will be sent to you.
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Log into MyCare and from the left menu, go to the Preferences section and select the appropriate option.
Is MyCare secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyCare uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyCare. Unlike conventional e-mail, all MyCare messaging is done while you are securely logged on to our website.
MyCare is owned and operated by MyCare and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyCare.
I was logged out of MyCare, what happened?
We aim to protect your privacy and security of your information. While you’re logged into MyCare, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyCare. We recommend that you log out of your MyCare session if you need to leave your computer for even a short period of time.
What do I need to use MyCare?
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer). Once you’ve signed up for MyCare, you can also access your MyCare information from your mobile device when you download the free MyChart app by Epic. It is available for iPhones on the App Store and for Android devices on Google Play.
My activation code does not work, what should I do?
For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MyCare@yumaregional.org.