Patient Financial Services
Yuma Regional Medical Center is committed to delivering excellent service to every patient, every time. A part of that commitment is to provide you with the information you need regarding your hospital bill. We understand that medical expenses are often unplanned and may create financial stress at a time when your primary concern is your health. It is our goal to assist you in understanding what options are available to you and to ease your financial concerns as much as possible. If you have any questions regarding financial services, please call 928-336-7030.
Understanding Your Bill
Even if you have health insurance coverage, you will still be responsible for any co-pays, co-insurance and deductibles as described under the terms of your health care plan. In order to comply with Medicare, Medicaid and insurance industry regulations, we will issue two types of bills for your care:
- Facility bill – This bill will include items such as supplies, equipment, laboratory services and care provided by non-physician staff.
- Physician bill – This bill will cover the services of the physicians who provided your care while you were at Yuma Regional Medical Center.
If you have any questions about your bill, please call our Patient Financial Services department at 928-336-7030 and we will be glad to assist you.
When it comes to your bill, you’ve got options. If you’re using a credit or debit card, you can pay:
- Online via the MyCare portal
- Using the Yuma Regional MyCare app – download today in the Apple App Store or Google Play
- By phone at 928-336-7030
- By visiting the Yuma Regional Medical Center Support Center at 720 Rio Vista Drive, Yuma, AZ 85365
Paying by check or money order? You can mail it to:
Yuma Regional Medical Center
P.O. Box 650534
Dallas, TX 75265-0534
If you have any questions regarding financial services, please call 928-336-7030.
Financial Assistance Policy
The Yuma Regional Medical Center Financial Assistance Policy covers emergency care and other medically necessary hospital-based services for patients who are eligible based on their income and family size. No patient eligible for financial assistance will be charged more than amounts generally billed to patients who have insurance.
If you have limited financial resources and are unable to qualify for the AHCCCS program operated by the State of Arizona, you may be eligible to receive health services at Yuma Regional Medical Center for free or for a reduced out-of-pocket expense. Eligibility guidelines are based upon the Federal Poverty Guidelines and are updated each year in conjunction with the guidelines published by the Department of Health and Human Services. Please see the current Financial Assistance Guidelines in English and Spanish, Amounts Generally Charged and the List of Covered Providers for more information.
If you would like to learn more about financial assistance provided by Yuma Regional Medical Center, please see our Financial Assistance Policy in English and Spanish or the Plain Language Summary of Financial Assistance Policy in English and Spanish.
Copies of the Financial Assistance Policy, the Financial Assistance Application and Plain Language Summary, can also be obtained:
- By telephone at 928-336-7030
- In person at Yuma Regional Medical Center Support Center at 720 Rio Vista Drive, Yuma, AZ, 85365
- By emailing firstname.lastname@example.org
- In the emergency room, our admission areas of the hospital and in our ambulatory clinics
To apply for financial assistance, please complete a Financial Assistance Application available in English and Spanish and email to email@example.com. You may also mail it to Yuma Regional Medical Center, Patient Financial Services 2400 S Avenue A., Yuma, AZ 85364 or drop it off in person at the Yuma Regional Support Center at 720 Rio Vista Dr. We will evaluate your application and let you know as soon as possible whether or not you have been approved for financial assistance.
Translated versions of Financial Assistance Policy, the Financial Assistance Application and the Plain Language Summary are available in Spanish, free of charge and upon request. A review of the Yuma County population census statistics, determined that English and Spanish were the only languages required to meet 501r compliance.
Self-Pay Discount – Yuma Regional Medical Center offers a self-pay discount if you are uninsured and do not meet the eligibility requirements of our Financial Assistance Policy. Please note that this discount does not apply to services that already offer cash discount programs, cash-based services, insurance deductibles, co-insurance, co-payments or bad debt accounts. For more information, please contact a Financial Counselor at 928-336-7011 or Patient Financial Services at 928-336-7030.
Payment Plans – Any balance that you owe is due within 30 days. You may pay your balance via credit card, cash, check or online bill pay. If you need to set up a payment plan, please call Patient Financial Services at 928-336-7030.
Coverage Assistance – You may be eligible for other government and community programs. We can help you learn whether any of these programs, including Medicaid and Marketplace plans, can help cover your medical bills. We can also help you apply for these programs. Please contact a Financial Counselor at 928-336-7011 for more information.
If you have any questions about financial assistance that is available at Yuma Regional Medical Center, please call our Patient Financial Services department at 928-336-7030 or email us at firstname.lastname@example.org and we will be glad to assist you.